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Synopsis. A Guide to Global Sourcing examines the opportunities and obstacles associated with offshore outsourcing and other global delivery models, and.
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A Guide to Global Sourcing examines the opportunities and obstacles associated with offshore outsourcing and other global delivery models in the IT arena. There has been a lot of theoretical discussion about outsourcing in the press; speculation about the number of UK-based jobs that will be lost and hearsay customer complaints about communicating with call centre workers overseas. What have been missing, until now, are actual details of how companies have gone about offshoring, and what the results have been.


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A Guide to Global Sourcing provides practical advice for IT professionals and senior managers on supervising projects successfully Genuine case studies bring theoretical business models to life. IT-offshoring is viewed in context by considering the wider responses of governments, professional organizations, trade associations and unions. She identifies the particular strengths within each country, plus general facts and figures and sources of further information - invaluable for any manager researching outsourcing opportunities.

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About the Author Elizabeth Anne Sparrow is an author and consultant specializing in outsourcing and change management programmes. Table of Contents Introduction: Share your thoughts with other customers.

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Global sourcing has rapidly entered the management toolkit as a subject everyone needs to understand. Sparrow has combined an interesting overview of the topic with a more in-depth look at 18 different countries and a comparison of their attractiveness for offshore outsourcing. This is a very useful book if you are looking around and considering an offshore venture, but are not sure how India compares to China or the Philippines.

I recommend this book to all managers with an interest in global operations. One person found this helpful 2 people found this helpful.

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